Terms & Conditions

Welcome to www.elsadesign.co. Elsa Design Co. and/or its affiliated entities offer website features and various products and services when you visit or make purchases at Lings Deco, utilize Elsa Design Co. products or services, or use Elsa Design Co. software in connection with any of these activities. Elsa Design Co. provides these services under the following conditions. This user agreement ("Terms and Conditions" or "T&C" or "Terms" or "Agreement") is between you ("you" or "End User" or "your" or "Buyer" or "Customer" or "Registered User") and Elsa Design Co. ("Company" or "us"). This document constitutes an electronic record under the Information Technology Act, 2000, and its relevant rules, as well as the amended provisions concerning electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures. In the event of any conflict between the terms stated herein below and any other document, the terms contained in these T&C shall prevail for the use of the Site.

INTRODUCTION

The domain name elsadesign.co is registered under the ownership of Lings Fabulous, a company incorporated under the Companies Act, 1956, and registered under GST and the Factory Act. Ling's Fabulous has its registered office located in Lalru, Punjab, India, with the postal code 140502.

RIGHT TO CHANGE

Elsa Design Co. reserves the sole right to update or modify these Terms and Conditions at any time without prior notice. For this reason, we encourage you to review these Terms and Conditions every time you purchase products from us or use our website.

PRIVACY

We view protection of your privacy as a very important principle. We understand clearly that You and Your Personal Information is one of our most important assets. We store and process Your Information including any sensitive financial information collected (as defined under the Information Technology Act, 2000), if any, on computers that may be protected by physical as well as reasonable technological security measures and procedures in accordance with Information Technology Act 2000 and Rules there under. If you object to our current Privacy Policy and your information being transferred or used in this way, please do not use Websites.

ELECTRONIC COMMUNICATIONS

When you use any of our Services, or send e-mails to us, you communicate with us electronically. You by using our services consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this site or through other Services. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. The legal requirements would be in conformity with the Indian Information Technology Act, 2000 and rules there under as applicable and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000.

INTELLECTUAL PROPERTY RIGHTS

Unless stated otherwise or expressly mentioned, Elsa Design Co. holds all Intellectual Property Rights to and within the website, encompassing copyrights, patents, trademarks, trade names, service marks, designs, trade secrets, and other proprietary materials. You agree not to use, reproduce, or distribute any content from the Elsa Design Co. website without authorization. Users are prohibited from uploading copyrighted or trademarked material without permission. Elsa Design Co. is not obligated to provide indications of copyrighted or trademarked material. Users are solely responsible for any infringement and resulting damage. By submitting material to the website, users grant Elsa Design Co. the right to use, reproduce, modify, and distribute such material. Elsa Design Co. also has the right to edit and publish user-submitted material. These terms apply to Elsa Design Co., its affiliates, and third-party content providers.

TRADEMARKS

The Elsa Design Co. website contains copyrighted material, trademarks, and other proprietary information, including text, software, photos, videos, graphics, music, and sound, protected under applicable copyright laws. Elsa Design Co. holds copyright in the selection, coordination, arrangement, and enhancement of this content, as well as in original content. Users are not permitted to modify, publish, transmit, sell, create derivative works, or exploit any content, in whole or in part. Users may download, print, or save copyrighted material for personal use only. Redistribution or commercial exploitation of downloaded material requires express permission from Elsa Design Co. and the copyright owner. Users must not alter or remove author attribution, trademark legend, or copyright notice. By downloading copyrighted material, users do not acquire ownership rights. Trademarks on the Elsa Design Co. website is the exclusive property of Elsa Design Co., unless otherwise stated.

INTELLECTUAL PROPERTY RIGHTS COMPLAINTS

Elsa Design Co. values the intellectual property of others. If you believe that your intellectual property rights have been infringed upon, please contact our Customer Care team via the email provided below to address your complaint.

USER RESPONSIBILITY AND REGISTRATION OBLIGATIONS

If you use the Elsa Design Co. website as a registered user, you affirm that you are legally capable of entering into contracts under the Indian Contract Act, 1872. Elsa Design Co. reserves the right to terminate your membership and deny access to the website if it is discovered that you are under 18 years old. You are responsible for keeping your user ID and password confidential, and for all activities conducted under your account. You agree to provide accurate and current information about yourself during registration. Elsa Design Co. may indefinitely suspend or terminate your membership if provided information is found to be untrue, inaccurate, or incomplete.

By making a purchase, you consent to receive administrative and promotional emails from Elsa Design Co.. These emails may include updates about your account activity, purchases, and promotional offers. You can opt-out of promotional emails at any time by using the unsubscribe link provided. Elsa Design Co. reserves the right to change promotional offers without prior notice.

You agree not to upload, publish, or share any content on the website that infringes on the rights of others, is harmful, defamatory, obscene, violates laws, or threatens public order. Elsa Design Co. holds no responsibility for any violations of these terms and the legal consequences thereof.

BILLING

The price of Elsa Design Co. merchandise listed on elsadesign.co is the Maximum Retail Price (MRP) for each product, inclusive of all applicable local taxes in India. Additional taxes may be applied depending on the destination of the shipment. The tax rate applied to the order includes both state and local taxes based on the shipping address. Elsa Design Co. reserves the right to collect any additional taxes, duties, or surcharges incurred beyond standard taxes. Delivery charges, which may include postal or shipment fees, may also be applicable depending on the state.

ELSA DESIGN CO. REGISTRY T&Cs

◦Elsa Design Co. Registry is exclusively available on our online boutique.

◦To create your registry, you must be logged into your Elsa Design Co. account.

◦You can have only one active registry at a time, whether it's a wedding registry or a special occasion registry.

◦You have the flexibility to update the registry name, registrant, and co-registrant details whenever needed.

◦Once submitted, the provided email address cannot be changed.

◦Please be aware that changing your address to another country may affect the pricing of products in your registry.

◦Once your Elsa Design Co. Registry is set up, it cannot be deleted, but you can adjust the event date and product quantities.

◦Once an item from your registry is purchased, you won't be able to remove it, but you can delete items before they are purchased.

◦To monitor the status of items (purchased, discarded, or requested), you can visit your dashboard.

◦Your Elsa Design Co. Registry remains valid during annual sales and promotional events.

◦You can easily share your Elsa Design Co. Registry with friends and family via WhatsApp (on mobile) and email by copying and pasting the link.

For any inquiries or assistance with orders, please contact our customer care number.

ORDER CANCELLATION BY ELSA DESIGN CO.

In certain circumstances beyond our control, there may be instances where certain orders, despite being validly placed, cannot be processed or dispatched. Elsa Design Co. reserves the exclusive right to reject or cancel any order for various reasons. These may include limitations on available quantities, inaccuracies in product or pricing information, issues identified by our credit and fraud prevention department, or product quality defects. Additional verifications or information may also be required before an order is accepted. If any part of your order is cancelled or further information is needed, we will promptly contact you. If your payment method has already been charged, any refunded amount will be credited back to your account or original payment source within 30 working days. Any vouchers used for these orders will also be returned and made accessible to the user in case of cancellation by Elsa Design Co..

SHIPPING & PROCESSING FEE

The shipping and processing fees we apply are designed to cover Elsa Design Co.'s expenses for processing orders, handling and packaging purchased products, and ensuring their delivery to you. For more details, please consult our Shipping & Payment Policy.

PAYMENT

When using any of the payment methods provided by us, Elsa Design Co. assumes no responsibility or liability for any direct or indirect loss or damage incurred by you, including but not limited to: (a) unauthorized transactions; (b) exceedingly mutually agreed limits with your bank; (c) payment-related issues during transactions; (d) transaction declines for any other reasons.

All payments made for purchases/services on elsadesign.co are based on the displayed Maximum Retail Price (MRP) and are subject to the terms and conditions of third-party Online Payment Gateway Services approved by Elsa Design Co.. Prior to shipping your order, we may request supporting documents (such as government-issued ID and address proof) to verify the ownership of the payment method used. This is done to ensure a secure online shopping environment for our users.

Elsa Design Co. may utilize Razor Pay and other third-party facilities for payments on the website. These payments may be made electronically or through cash on delivery, at the discretion of Elsa Design Co.. The use of such third-party services will be governed by their respective User Agreements, Seller Terms, Conditions, and other applicable rules and policies.

DELIVERY / LOSS IN TRANSIT

While Elsa Design Co. strives to deliver products within the specified time frame indicated at the time of purchase, we do not guarantee delivery within that timeframe. Failure to deliver one or more products within the specified time frame does not entitle you to repudiate the contract. However, if you are unable to accept delivery of the goods, Elsa Design Co. may, at its discretion, charge you for additional shipping costs.

REFUNDS & RETURNS

Elsa Design Co. is committed to delivering products free from defects. Elsa Design Co. does not assume ownership of any returned items purchased by the user until Elsa Design Co. receives the item. Unless the product delivered is damaged or has manufacturing defects, items purchased from our website are not eligible for return. Any damaged or defective goods received must be reported to Elsa Design Co. within 48 hours of delivery. Requests for returns received after 48 hours will not be accepted unless covered by the product warranty, even if the product was wrongly delivered.

Elsa Design Co. reserves the right to determine whether a refund can be issued. For more details, please refer to our Returns & Exchanges Policy.

PRODUCT DESCRIPTIONS

While Elsa Design Co. strives for accuracy in product descriptions, we cannot guarantee that they are entirely accurate, complete, reliable, current, or error-free. If a product from Elsa Design Co. does not match its description, your only recourse is to contact Elsa Design Co. within 48 hours of receiving the item. Elsa Design Co. reserves the right to offer a resolution at its discretion. Elsa Design Co. is not obligated to issue refunds or accept exchanges and returns as a matter of policy.

PRODUCT COMPLIANCE

Products showcased and sold on the Elsa Design Co. website are produced or sourced in accordance with the relevant local regulations of India and comply with the necessary industry standards set in India.

PRODUCT PRICING DISCLAIMER

The prices presented on our website may vary from those found in physical stores. Additionally, the prices listed in our catalog are estimates and may differ from country to country for the same item. Prices displayed on the website, whether for India or other international locations, are subject to change without advance notice. These prices represent the Maximum Retail Price (MRP) and do not encompass shipping and taxes, which may be additional and applicable.

INACCURACY DISCLAIMER

Occasionally, Elsa Design Co.'s website or catalog may contain typographical errors, inaccuracies, or omissions regarding product descriptions, pricing, and availability. Elsa Design Co. retains the right to rectify any such errors, inaccuracies, or omissions, and to modify or update information at any time without prior notification.

WARRANTIES & LIABILITY

All information, content, materials, and products provided to you by Elsa Design Co. are offered on an AS IS and AS AVAILABLE basis, unless explicitly stated otherwise. Elsa Design Co. makes no express or implied representations or warranties regarding the operation of its services, or the accuracy, completeness, or reliability of the information, content, materials, products, or other services provided through its platform.

By using Elsa Design Co., you acknowledge that you do so at your own risk. Elsa Design Co. does not guarantee constant availability of its website, or the accuracy of the information provided. You agree that Elsa Design Co. will not be liable for any damages related to your use of the website, including but not limited to damages arising from viruses or other harmful components.

While Elsa Design Co. endeavors to protect its platform from viruses and illegal use, it does not guarantee that the website, its servers, or any communication from the company are free of such threats. Nothing on the website should be construed as advice of any kind.

All products sold on Elsa Design Co. are governed by Indian laws. If Elsa Design Co. is unable to deliver a product due to territorial laws, any advance payment received for that product will be returned or credited. Customers are responsible for ensuring that purchased products are not restricted in their territory, and Elsa Design Co. is not liable for any non-compliance with local laws.

Elsa Design Co. will not be liable for any damages arising from the use of its services or the products provided, including but not limited to direct, indirect, incidental, punitive, or consequential damages, unless explicitly stated otherwise in writing.

INDEMNITY

You agree to indemnify and shall not hold Elsa Design Co. (along with its officers, directors, agents, subsidiaries, affiliates, joint ventures, and employees) liable for any claim or demand, including reasonable attorneys’ fees, arising from your breach of the Terms and Conditions, or your violation of any law or the rights of a third party, or any harm to life and/or property caused by the delivered products.

BREACH

If you are found to violate the Terms of Use, Privacy Policy, or any other rules and policies, or if we are unable to verify the information you provide or if your actions may result in legal liability for you, other users, or us, we reserve the right to take immediate action without prior notice. This action may include limiting your activity, removing your information, suspending or terminating your membership temporarily or indefinitely, or blocking your access to Elsa Design Co. website.

Furthermore, if you breach any terms or policies, we reserve the right to pursue legal action to recover any owed amounts and may involve relevant authorities in further proceedings against you.

Violation of local laws will also lead to immediate action, including limiting activity, removing information, suspending or terminating membership, and denying access to the website without prior notice.

SEVERABILITY

Elsa Design Co. reserves the right to modify our website, policies, Service Terms, and these Conditions of Use whenever necessary. If any condition is deemed invalid, void, or unenforceable for any reason, it will be considered separate and will not affect the validity and enforceability of the remaining conditions.

WAIVER

The failure by Elsa Design Co. to enforce at any time or for any period any one or more of the terms or conditions of the Agreement shall not be a waiver by Elsa Design Co. of them or of the right any time afterenforcing all Terms and Conditions of this agreement.

FORCE MAJEURE

If Elsa Design Co. fails to meet its obligations or provide the service due to a Force Majeure event, you cannot make any claims against Elsa Design Co. or consider it a breach of the agreement. If either party's obligations are delayed due to Force Majeure, the duration of the delay won't count towards the agreement's timelines. Force Majeure covers events like war, strikes, government actions, accidents, or any other unforeseen circumstances beyond Elsa Design Co.'s control that hinder or prevent them from fulfilling the agreement's transactions. You agree that a lack of funds will not be deemed a Force Majeure event under any circumstances.

DISPUTE RESOLUTION

This agreement will be interpreted and governed by the laws of India, determining the legal relationship between you and Elsa Design Co.. If any dispute arises regarding your use of the Elsa Design Co. website or any interactions with Elsa Design Co. concerning activities on the website, including matters related to the validity, interpretation, implementation, or breach of any terms and conditions or privacy policies, it will be exclusively under the jurisdiction of the New Delhi courts. Your responsibility to pay the Payment Fees will continue during any ongoing legal proceedings.

GRIEVANCE

Any grievances you have by way of use of the website can be addressed to the ‘Customer Care’ by way of email to elsadesignco@yahoo.com

The ‘Customer Care’ shall thereafter consider the same and provide a response within one month of the date of such complaint/ grievance.

GOVERNING LAW

These Terms and Conditions, as well as any documents from third-party payment channels, will be governed and interpreted under Indian laws.

This document constitutes an electronic record as per the Information Technology Act, 2000, and its amended provisions concerning electronic records in various statutes. It's generated by a computer system and doesn't need physical or digital signatures.